To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How do I know I'm having a sewer emergency?
The post with the electrical box in you yard, near your tank, will have a light and alarm going off. Call our office immediately, and when prompted press #1 to be directed to the operator.
What can and can't be flushed?
Pharmaceuticals - there's no way to remove these chemicals from our water, "flushable wipes & fem products - clog pipes & machinery, fats & greases in excess, harsh chemicals - can mess with the system's treatment capabilities, anything else that is not meant to go down the toilet. Refer to our Use Ordinance, which can be found on our website.
What do I do if I have a question about my bill?
Contact our office by calling or emailing us.
What am I responsible for maintaining?
As needed: The homeowner is required to maintain the lateral line connecting the house to the pit/tank. This includes keeping the line clear. If it becomes clogged, the homeowner shall have it repaired at his/her own cost.
What resources are available if I am having trouble paying my bill?
We are able to offer a 6-month payment plan? Contact our office to discuss details, and make arrangments. You may try contacting your Township Trustee? Call local CAP agency for Weatherization assistance, which may lower heating bills freeing up money for sewer.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
